lotus pelangiPrivacy Policy

This page describes what we collect when you use lotus pelangi and how we keep that data protected. We at lotus pelangi take your privacy seriously. Our platform operates across mobile apps and web browsers, and we handle personal information according to the laws that apply in your jurisdiction.

When you open an account on lotus pelangi, deposit funds, or place a bet, we collect information to verify your identity, process your payment, and deliver our service. We also collect usage data to improve our platform and detect fraud. This policy explains what we do with that information and what rights you have.

What we collect on lotus pelangi

We collect personal information you provide directly: your name, email address, phone number, date of birth, and proof of identity (such as a national ID or passport). We also collect payment information — your bank account details, e-wallet identifiers, or virtual-account numbers — when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, and e-wallet.

Our platform also collects usage data automatically: your IP address, device type, browser type, pages visited, games played, and betting activity. We use cookies and similar tracking technologies to remember your preferences and session state. We do not sell this data to third parties, but we may share it with payment processors, fraud-detection vendors, and legal authorities if required by law.

We retain your personal information for as long as your account is active and for a period after closure to comply with financial regulations. If you request account deletion, we anonymize or remove your data within a standard review window, except where we are required by law to retain records.

How we use your data on lotus pelangi

We use your information to verify your identity, process deposits and withdrawals, and deliver live-dealer tables, slot games, and sportsbook services. Our verification process checks your documents against our records to confirm eligibility and prevent fraud. We also use your data to send account notifications, respond to support requests, and comply with anti-money-laundering regulations.

When you contact our support team — whether via email, live chat, or phone — we keep a record of your inquiry and our response. Our multilingual support staff may access your account details to resolve issues. We do not use your betting history or game preferences for marketing without your consent, though we may send service updates about new games or payment methods.

We analyze aggregated usage patterns to improve our platform's performance, especially for mobile-app streaming and low-data compatibility. This analysis does not identify you personally; it helps us understand how users in Jakarta, Surabaya, Bandung, Medan, and Semarang experience our service during peak hours like Liga 1 match days or Idul Fitri holidays.

Third-party processors and your rights

Our servers may sit outside your jurisdiction, and we work with payment processors, hosting providers, and fraud-detection services that may store or process your data in other countries. We ensure these partners follow data-protection standards equivalent to our own. You have the right to request access to your personal data, correct inaccuracies, or request deletion, subject to legal retention requirements.

If you believe your data has been misused, you may lodge a complaint with your local data-protection authority. We also provide a contact form on our platform for privacy inquiries. Our response window for data-access requests is typically 14–30 days, depending on the complexity of your request.

We use cookies to store your session token, language preference, and betting history on your device. You can disable cookies in your browser settings, though this may limit your ability to use lotus pelangi's full features. We do not use cookies to track you across other websites.

Our commitment to your privacy on lotus pelangi

We encrypt all data transmitted between your device and our servers using industry-standard TLS protocols. Your password is hashed and never stored in plain text. We conduct regular security audits and maintain access logs to detect unauthorized activity.

Our services are available only where local law permits. Before opening an account on lotus pelangi, you are responsible for verifying that access and use comply with your jurisdiction's regulations. We do not knowingly serve users in jurisdictions where online gaming is prohibited.

If you have questions about this privacy policy or how we handle your data, contact our support team via the channels listed on our FAQ page. We update this policy periodically to reflect changes in our practices or applicable law. Your continued use of lotus pelangi after an update constitutes your acceptance of the revised policy.